Care: support when you need it
Care is support for your use of kloudease and the services you booked – from an ingress change to a Kubernetes upgrade. On demand or as a monthly allowance with a lower rate.
Packages
Care packages for your team
Monthly hour allowance with a reduced rate for additional hours, or flexibly on demand. The service hours of your tier apply.
| Package | Starter | Business | Scale | Enterprise |
|---|---|---|---|---|
| Care On DemandSupport as needed | 148 €/h | 148 €/h | 148 €/h | on request |
| Care Essential5 hours per month, additional hours 130 €/h | not available | 650 €/month | 650 €/month | on request |
| Care Plus15 hours per month, additional hours 110 €/h | not available | 1,650 €/month | 1,650 €/month | on request |
| Care Pro30 hours per month, Enterprise only | not available | not available | not available | on request |
- Unused hours of a month do not carry over. Additional hours are charged at your package rate.
- If you permanently need more than 30 hours per month, we agree an individual Enterprise Care commitment.
All prices excl. VAT. Care requires a booked kloudease tier.
Scope
Where Care supports you
Kubernetes upgrades
Planning, execution and support during your tests.
Platform changes
Customer-specific changes to your kloudease platform.
Ingress, DNS and certificates
Traffic management and reachability of your workloads.
GitOps and configuration
Secrets, configuration, policies and security configuration.
Workload settings
Requests and limits, probes, scheduling, autoscaling, PodDisruptionBudgets.
Troubleshooting
Debugging between workload and platform, configuring managed services.
Scope boundaries
Support or advisory?
Care is support for using kloudease. When we advise you on decisions about your own system, that is Advisory.
| Topic | Care | Advisory |
|---|---|---|
| Change ingress, replace a certificate, configure a managed service | fits | not available |
| Plan and run a Kubernetes upgrade on kloudease | fits | not available |
| Why won't my pod start on kloudease? | fits | not available |
| One cluster or several? How do we separate tenants? | not available | fits |
| Concepts, architecture and PoC on your system | not available | fits |
| Prerequisite | kloudease tier | none |
- Not included in Care: architecture advisory, requirements clarification, training, application development and refactoring. Containerisation and moving workloads are covered by the Accelerate packages Containerization, Deployment and Kubernetes Migration.
Care from 148 €/h
Start flexibly with Care On Demand or secure the lower rate with a monthly allowance.